FAQ

We appreciate your interest so much, though at this time, we will not be offering wholesale. This may definitely be an option moving forward, so keep your eye on this space, and also our instagram updates for any changes.

This may change in future, though at this time we are not taking custom orders. Should this change, we will announce here as well as via instagram stories/posts.

The best way to stay up-to-date with our latest drops, special promotions, and other news, is by subscribing to our newsletter, and/or following us on Instagram.

As each piece is made by hand from scratch, it's not always possible for us to have each available option in stock. At this point in time, only what is for sale and in stock via the website is available for purchase. Further down the track this may change, but for now we will not be taking back orders.

For your security we do not store your credit card details on our website. All transactions are processed via eWAY or PayPal (depending on your selection during checkout). This means that you can rest assured that your credit card details are safe. Our store's online checkout process is secured via a Bank level security SSL certificate, allowing you to purchase with confidence, knowing that your data is transmitted safely and securely every time.

All our pieces are made with love in our little studio. We take the same care when packaging your items, taking into consideration their fragility for shipping, doing everything we can to assist them arriving to you intact. In the unfortunate event that your order, or any items within it, arrive in any way damaged, we will do our best to replace the item, find suitable replacement or offer a refund. In order for us to do this though, we will require that you please contact us via email at aliceinbyroncreative@gmail.com within 24hours of receiving the damaged goods, including photographic evidence of any damage to pieces, packaging and also a photo of the shipping label. Wherever possible, we use bio-degradable and/or recycled packaging products, which we encourage our customers to reuse or recycle.

We take great care to send your order as safely, quickly, and cheaply as possible. Postage is charged on top of the retail price and calculated upon checkout.

Once you have completed a purchase, your order will be packed and dispatched from our studio within 1-5 working days. We will notify you once your order has been dispatched as well as provide you with a tracking number, sent to the email address you provided us during checkout.

Domestic orders usually take 2-5 business days from shipment date to arrive. International delivery will depend on your country.

Please note that all sales are final and we do not refund for change of mind. ​ We take great care in packaging your orders as safely as possible. In the unfortunate event where goods should arrive damaged, please contact us within 24 hours of the receipt of the goods. We will request photographic evidence of damage and in some cases may require you to send the item back to us.

We love for our pieces to see the world! Please contact us for a quote on delivery cost before placing your order. All international orders automatically receive a 10% discount as they are exempt from the Australian GST tax. This discount will be applied automatically to all prices on the website once you have selected your shipping country. Please note that this also applies to Australian residents shipping overseas. Therefore, if you are planning to gift one of our ceramics to someone overseas, it may actually be more cost effective (depending on your purchase) for us to ship the gift on your behalf. Shipping costs can be quite expensive from Australia and we are happy to provide you with a quote of the expected shipping costs prior to your purchase. Please feel free to contact us to receive a customised quote. All international shipping prices include shipping insurance for safe delivery. However, please note that neither import duties nor taxes are included in the shipping price. Often customs and/or import duties are charged once a delivery reaches its international destination. Any such fees must be paid by the person receiving the parcel. Unfortunately, we have no control over these charges and cannot inform you what the cost may be, as customs policies and import duties vary widely from country to country. If in doubt, we recommend that you contact your local customs office for information before ordering.

You will receive a tracking number from us once your order is on its way. It is your responsibility to ensure you will be able to receive the parcel. If a parcel cannot be delivered and has to be returned to us, re-delivery charges will apply. Similarly, if a parcel was returned to us because if couldn't be delivered as a result of an incorrect address provided to us by you, re-delivery charges will apply. If you have any queries or concerns regarding the delivery of your order, please do not hesitate to get in touch.

We take great care in packaging your orders as safely as possible. In the unfortunate event that goods arrive damaged, please contact us within 24 hrs of receiving them. We will request photographic evidence of damage to the item/s, packaging, and a photo of the shipping label as well as potentially requiring you to send the item back to us.