SHIPPING POLICY

Shipping

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Once you have made a purchase, your order will be packed and dispatched from our studio within 1-5 working days. Please note that artwork and our ceramic pieces may need to be shipped separately and therefore, additional shipping costs may apply.

​​All our pieces are handmade with love in our little studio. We take the same care when packing and preparing them for shipping to ensure to the best of our ability they arrive intact.

However once packages leave our studio, how they are handled is out of our control and in the unfortunate event that your order is damaged in transit, please contact us within 24hours of receiving the damaged item. Please include photos of the parcel, damage to the piece and also the shipping label, to make a claim with the courier or discuss a replacement where possible.

 

Wherever possible, we use bio-degradable and/or recycled packaging products, which we encourage our customers to reuse or recycle. This is something we will be continually working on improving.

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Shipping within Australia

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​When shipping within Australia, we use Australia Post and also a range of couriers.
We will notify you as soon as your order has been dispatched and provide you with a tracking number which will be sent to the email address used during checkout.
Domestic orders usually take 2-5 business days from shipment date to arrive.
International delivery will depend on your country.

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Shipping Internationally

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​We love for our pieces to see the world! We use Australia Post and a range of couriers and will notify you once your order is dispatched, providing you with a tracking number to the email address you provided during checkout.

However in many cases postage to overseas countries can only be tracked by us as far as customs within Australia- from the point of being dispatched out of Australia, we can no longer track your parcel from our end as it will be in the hands of your local courier or mail service.

 

International shipping costs can be quite expensive from Australia and we are happy to provide you with a quote of the expected shipping costs prior to your purchase. Please feel free to contact us to receive a customised quote.

 

Please note that we are not responsible for any import duties or taxes that may apply to international orders and that neither import duties nor taxes are included in the shipping price. Often customs and/or import duties are charged once a delivery reaches its international destination. Any such fees must be paid by the person receiving the parcel. Unfortunately, we have no control over these charges and cannot inform you what the cost may be, as customs policies and import duties vary widely from country to country.
If in doubt, we recommend that you contact your local customs office for information before purchasing.

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From prior experience, international orders can take anywhere from 1-5 weeks, or even longer, from date of dispatch to arrival in your country.

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Delayed and Failed Deliveries
 

​We want our ceramics to arrive as quickly and safely as possible. However, sometimes, parcels do get lost and we will do everything we can from our end to assist you in recovering your parcel.

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​One of the precautions we take is to provide you with a tracking number.

It is your responsibility to ensure you will be able to receive the parcel. If a parcel cannot be delivered and has to be returned to us, a second fee for shipping will apply before we can re-dispatch your parcel.

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Similarly, if a parcel was returned to us because if couldn't be delivered as a result of an incorrect address provided to us by you, re-delivery charges will apply before we can re-dispatch your parcel.

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​In the event that the carrier deems your parcel officially lost we will either send you a replacement (if possible) or we will refund you the cost of your purchase plus any associated shipping charges. There are several steps involved in having a parcel deemed as officially lost. First, a request to investigate the matter needs to be officially lodged with the carrier, which we will initiate at our discretion. The carrier may than require an official non-delivery declaration from you. Please note that in can take up to 2 months from the date the official investigation has started for the parcel to be deemed officially lodged.

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​If you have any queries or concerns regarding the delivery of your order, please do not hesitate to get in touch.